{"id":4126,"date":"2024-06-03T08:08:21","date_gmt":"2024-06-03T08:08:21","guid":{"rendered":"https:\/\/cynorwebsolutions.com\/shscleats\/?page_id=4126"},"modified":"2024-06-06T04:07:53","modified_gmt":"2024-06-06T04:07:53","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/cynorwebsolutions.com\/shscleats\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4126\" class=\"elementor elementor-4126\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa6bebf e-flex e-con-boxed e-con e-parent\" data-id=\"aa6bebf\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d599189 elementor-widget elementor-widget-image\" data-id=\"d599189\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 25-07-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"750\" height=\"248\" src=\"https:\/\/cynorwebsolutions.com\/shscleats\/wp-content\/uploads\/2024\/05\/privacy_plicy-1536x509-1-1024x339.jpg\" class=\"attachment-large size-large wp-image-4056\" alt=\"\" srcset=\"https:\/\/cynorwebsolutions.com\/shscleats\/wp-content\/uploads\/2024\/05\/privacy_plicy-1536x509-1-1024x339.jpg 1024w, https:\/\/cynorwebsolutions.com\/shscleats\/wp-content\/uploads\/2024\/05\/privacy_plicy-1536x509-1-300x99.jpg 300w, https:\/\/cynorwebsolutions.com\/shscleats\/wp-content\/uploads\/2024\/05\/privacy_plicy-1536x509-1-768x255.jpg 768w, https:\/\/cynorwebsolutions.com\/shscleats\/wp-content\/uploads\/2024\/05\/privacy_plicy-1536x509-1-600x199.jpg 600w, https:\/\/cynorwebsolutions.com\/shscleats\/wp-content\/uploads\/2024\/05\/privacy_plicy-1536x509-1.jpg 1536w\" sizes=\"(max-width: 750px) 100vw, 750px\" style=\"width:100%;height:33.14%;max-width:1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8cb522 e-flex e-con-boxed e-con e-parent\" data-id=\"c8cb522\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72a2005 elementor-widget elementor-widget-heading\" data-id=\"72a2005\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 25-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">REFUND POLICY <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65048d3 elementor-widget elementor-widget-text-editor\" data-id=\"65048d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 25-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>This Refund Policy (&#8220;Policy&#8221;) applies to the following purchases: all SHS Cleats products via the SHS Cleats website<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d983d5d elementor-widget elementor-widget-heading\" data-id=\"d983d5d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. General<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d908453 elementor-widget elementor-widget-text-editor\" data-id=\"d908453\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"cus-li\" style=\"padding-left: 10px;\">\n \t<li>(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.<\/li>\n \t<li>(b) Any benefits set out in this Policy may apply in addition to consumer&#8217;s rights under the Australian Consumer Law.<\/li>\n \t<li>(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcdfd69 elementor-widget elementor-widget-heading\" data-id=\"dcdfd69\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2.\tAustralian Consumer Law<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b7fe14 elementor-widget elementor-widget-text-editor\" data-id=\"1b7fe14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"cus-lli\" style=\"padding-left: 40px;\">\n \t<li>(a) Under the <em>Australian Consumer Law:<\/em>\n<ul class=\"cus-li\" style=\"padding-left: 20px;\">\n \t<li>(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled.\n<ul class=\"cus-li\"style=\"padding-left:10px\">\n \t<li>(A) to cancel the purchase; and<\/li>\n \t<li>(B) to a refund for the price of the goods; and<\/li>\n \t<li>(C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.<\/li>\n<\/ul>\n<\/li>\n \t<li>(ii) If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.<\/li>\n<\/ul>\n<\/li>\n \t<li>(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.<\/li>\n \t<li>(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.<\/li>\n \t<li>(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.<\/li>\n \t<li>(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.<\/li>\n \t<li>(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.<\/li>\n \t<li>(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2ce756 elementor-widget elementor-widget-heading\" data-id=\"f2ce756\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3.\tCancellation and Change of Mind<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4db829f elementor-widget elementor-widget-text-editor\" data-id=\"4db829f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>(a) We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f7ced1 elementor-widget elementor-widget-heading\" data-id=\"1f7ced1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4.\tProducts Damaged During Delivery<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc31ce elementor-widget elementor-widget-text-editor\" data-id=\"4dc31ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"cus-li\" style=\"padding-left:20px\";>\n<li>\n(a) In the event that the product you ordered has been damaged during delivery:\n<\/li>\n<ol class=\"cus-list\" style=\"padding-left:40px\";>\n \t<li>(i) Please contact us as soon as.<\/li>\n \t<li>(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.<\/li>\n<\/ol>\n<li>\n(b) We will arrange to either repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76bab00 elementor-widget elementor-widget-heading\" data-id=\"76bab00\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Exceptions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f049112 elementor-widget elementor-widget-text-editor\" data-id=\"f049112\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0927e77 elementor-widget elementor-widget-text-editor\" data-id=\"0927e77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"cus-li\" style=\"padding-left: 20px;\">\n \t<li>(a)\n\tYou misused the said product in a way which caused the problem.<\/li>\n \t<li>(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.<\/li>\n \t<li>(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.<\/li>\n \t<li>(d) Any other exceptions that apply under the <em>Australian Consumer Law.<\/em><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e960322 elementor-widget elementor-widget-heading\" data-id=\"e960322\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6.\tShipping Costs for Returns<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2f0bd5 elementor-widget elementor-widget-text-editor\" data-id=\"f2f0bd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"cus-list\" style=\"padding-left: 40px;\">\n \t<li>(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the <em>Australian Consumer Law<\/em>, we shall bear any cost of shipping the said product (the &#8220;Returned Product&#8221;) back to us, as well as any cost of shipping any replacement product to you.<\/li>\n \t<li>(b) If the Returned Product can easily be shipped or returned, then you are responsible for organizing for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under\nthe Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.<\/li>\n \t<li>(c) (c)\tIf the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.<\/li>\n \t<li>(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff9b8bb elementor-widget elementor-widget-heading\" data-id=\"ff9b8bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7.\tResponse Time<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f4651c elementor-widget elementor-widget-text-editor\" data-id=\"6f4651c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We aim to process any requests for repairs, replacements or refunds within 10 days of receipt.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06cd228 elementor-widget elementor-widget-heading\" data-id=\"06cd228\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8.\tHow to Return Products<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-febd80e elementor-widget elementor-widget-text-editor\" data-id=\"febd80e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"cus-li\" style=\"padding-left:20px\">\n \t<li>(a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.<\/li>\n<li>\n(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original.\n<\/li>\n<li>\n(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.\n<\/li>\n<li>\n(d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8ae4ff elementor-widget elementor-widget-heading\" data-id=\"c8ae4ff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Contact Us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72c0255 elementor-widget elementor-widget-text-editor\" data-id=\"72c0255\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: <a href=\"mailto:info@shscleats.com.au\">info@shscleats.com.au.<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>REFUND POLICY This Refund Policy (&#8220;Policy&#8221;) applies to the following purchases: all SHS Cleats products via the SHS Cleats website 1. General (a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. (b) Any benefits set out in this Policy may apply&hellip; <a class=\"more-link\" href=\"https:\/\/cynorwebsolutions.com\/shscleats\/refund-policy\/\">Continue reading <span class=\"screen-reader-text\">Refund Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4126","page","type-page","status-publish","hentry","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy - cynorwebsolutions<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - cynorwebsolutions\" \/>\n<meta property=\"og:description\" content=\"REFUND POLICY This Refund Policy (&#8220;Policy&#8221;) applies to the following purchases: all SHS Cleats products via the SHS Cleats website 1. General (a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. 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